Policies & Terms

Last updated: August 2026

Coredynexa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our infrastructure services.

1. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, company name, and job title when you submit contact forms or request services.
• Network Configuration Data: Technical specifications, topology diagrams, and infrastructure requirements necessary for service delivery.
• Usage Data: IP address, browser type, operating system, access times, and pages viewed for analytics and service improvement.
• Cookies: We use cookies to enhance your experience and analyze site traffic. You can control cookie preferences through your browser settings.

2. How We Use Your Information

Coredynexa uses collected information to:

• Provide, operate, and maintain our infrastructure services
• Process transactions and send related information (confirmations, invoices)
• Send administrative information (service updates, security alerts)
• Respond to inquiries and provide customer support
• Improve our website and services through analytics
• Comply with legal obligations under EU/GDPR regulations

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Network configuration data is retained for the duration of the service agreement plus 12 months.

4. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to our processing of your data

5. Contact for Privacy Matters

For any privacy-related inquiries or to exercise your rights, contact us at:

Coredynexa
Avenida de Andalucía, 10, 29007 Málaga, España
Email: [email protected]

Last updated: August 2026

These Terms of Service ("Terms") govern your use of services provided by Coredynexa ("Company," "we," "our," or "us") located at Avenida de Andalucía, 10, 29007 Málaga, España.

1. Service Agreement

By engaging Coredynexa for infrastructure services, you agree to these Terms. All services are provided subject to availability and successful completion of our technical assessment process. Service delivery timelines are estimates and may vary based on project complexity.

2. Scope of Services

Coredynexa provides network infrastructure design, implementation, maintenance, and consulting services. Specific deliverables, timelines, and pricing are defined in individual Service Agreements or Statements of Work (SOW) executed between Coredynexa and the client.

3. Payment Terms

Payment terms are specified in each Service Agreement. Unless otherwise stated:

• Invoices are payable within 30 days of issuance
• Late payments incur a 1.5% monthly interest charge
• All prices are in Euros (EUR) and exclude applicable VAT
• Recurring services (monitoring, NOC) are billed monthly in advance

4. Client Responsibilities

Clients must provide:

• Timely access to facilities, systems, and personnel as required
• Accurate technical specifications and network documentation
• Authorization for third-party vendor coordination when necessary
• A designated point of contact for project communications

5. Intellectual Property

All custom network designs, configurations, and documentation created by Coredynexa remain our intellectual property until full payment is received. Upon payment, clients receive a non-exclusive, perpetual license to use deliverables for their internal operations.

6. Limitation of Liability

Coredynexa's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.

7. Termination

Either party may terminate with 30 days written notice. Coredynexa may terminate immediately for material breach, non-payment, or if continued service poses security risks. Upon termination, all outstanding invoices become immediately due.

8. Governing Law

These Terms are governed by Spanish law. Any disputes shall be resolved in the courts of Málaga, España.

Last updated: August 2026

This Cookie Policy explains how Coredynexa uses cookies on our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. Data is anonymized and aggregated.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

3. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

4. Third-Party Cookies

We may use third-party services that set their own cookies, including Google Analytics for website analytics. These third parties have their own privacy policies governing their use of information.

5. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Last updated: August 2026

Coredynexa is committed to delivering high-quality infrastructure services. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Project-Based Services

• Before Work Begins: Full refund of any advance payment minus a 5% administrative fee
• During Early Phase (0-25% complete): Refund of 75% of remaining balance
• During Mid Phase (26-75% complete): Refund of 50% of remaining balance
• During Final Phase (76-100% complete): No refund; full payment due upon completion

2. Recurring Services (Monitoring, NOC)

Monthly recurring services may be cancelled with 30 days written notice. No refund for the current billing period. Pre-paid annual subscriptions receive a pro-rata refund for unused months minus a 10% early termination fee.

3. Service Defects

If Coredynexa fails to deliver services as specified in the Service Agreement due to our negligence, we will either:

• Remedy the deficiency at no additional cost within 30 days
• Provide a full or partial refund proportional to the deficiency

4. How to Request a Refund

Submit refund requests to [email protected] with:

• Your name and company name
• Invoice number and date
• Reason for the refund request
• Supporting documentation if applicable

We will respond to refund requests within 5 business days. Approved refunds are processed within 14 business days to the original payment method.

5. Exceptions

Refunds are not available for:

• Services completed and accepted by the client
• Third-party hardware or software costs incurred on client's behalf
• Services terminated due to client breach of contract
• Force majeure events preventing service delivery